Customer Satisfaction survey

Customer Satisfaction survey

SERVICE LEVEL
I am very satisfied with the quality of service from TotalEnergies Marketing Kenya *
TotalEnergies emergency response time is good. *
TotalEnergies delivery system is adaptable to requirements. *
Contact with TotalEnergies Senior Management is good. *
TotalEnergies way of complaint handling/resolution is professional. *
TotalEnergies communication on product knowledge and new products is satisfactory *
TotalEnergies communication on general issues affecting business is effective. *
ORDERS
TotalEnergies customer service policies on order delivery are known. *
TotalEnergies respond to queries promptly. *
Relevant and timely explanation is provided incase of any delays. *
TotalEnergies takes orders accurately. *
The channel for order placement is known. *
Orders are followed up before delivery. *
Delivered quantities are are same as invoiced quantities *
Feedback information from the relevant contact person is relevant and reliable. *
HEALTH SAFETY ENVIRONMENT AND QUALITY
TotalEnergies delivery trucks meet safety/quality standards. *
Banners are clear and strategically placed at Total. *
TotalEnergies employees are mindful of third party safety. *
Quality is a collective responsibility concept embraced by all at Total employees. *
TotalEnergies offers quality product. *
TotalEnergies waste disposal system is environmentally friendly. *
TRANSACTIONS
TotalEnergies prices are competitive. *
TotalEnergies credit terms are competitive. *
TotalEnergies invoices always match the quotation given. *
Credit notes are received as and when due. *
My preferred mode of payment to settle accounts with Total is used. *
Invoices and other delivery documentations are easily understandable *
TotalEnergies replaces any inaccurate accounting documents in good time *
TotalEnergies adoption of new and modern methods of business transaction eg MPESA payments and on-line odering adds value to my business *
OVERALL RELATIONSHIP
I would recommend TotalEnergies Marketing Kenya to others. *