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A look back at the CHAN TotalEnergies, Algeria 2022
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A look back at the TotalEnergies Women's CAN, Morocco 2022
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Excellium
EVIDENCES
What is the role of fuel additives?
Why you should prevent clogging of the injection system
Lubricants
Go back
Lubricants
Quartz
Engine oils
Transmission oils
Lubricant services
Lubricants FAQ's
Car care products
Engine Oils Guide & Advices
A new vision of performance
Lubricants Catalog
Solar
TotalEnergies Gas
Go back
TotalEnergies Gas
About LPG
TotalEnergies Gas Prices Cylinders & Accessories
TotalEnergies Gas Safety
TotalEnergies Gas FAQ's
TotalEnergies Card
Go back
TotalEnergies Card
TotalEnergies Card Features and Benefits
How to load my Prepaid TotalEnergies Card
FAQ
Card Controls
Membership TotalEnergies Card
Corporate Solutions
TotalEnergies Service Stations
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TotalEnergies Service Stations
Find a station
Shop and food
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Shop and food
Bonjour Shops
About Us
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About Us
Our Commitment
Core Business
CSR
Go back
CSR
Environment
Go back
Environment
Eco-challenge
Entreprenuership
Go back
Entreprenuership
Startupper challenge 2021
Health
Go back
Health
TotalEnergies be alive program
Sports & Culture
Road Safety
Access To Energy
Education & Youth Support
Health, Safety, Quality and Environment
Procurement
Shareholder information
Go back
Shareholder information
Board of Directors
Management Executives
Financials
Directives &Charters
Events
Go back
Events
Official Commissioning of Lubes Oil Blending Plant
Football
Go back
Football
Competitions
Go back
Competitions
A look back at the CHAN TotalEnergies, Algeria 2022
Competitions between clubs
Competitions between national selections
A look back at the TotalEnergies Women's CAN, Morocco 2022
Passion for football
Go back
Passion for football
Football Together x TotalEnergies
Fun zone
Kids club
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Customer Satisfaction survey
Customer Satisfaction survey
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Company Name
*
Contact Person
*
Site / Facility
*
Email Address
*
SERVICE LEVEL
I am very satisfied with the quality of service from TotalEnergies Marketing Kenya
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies emergency response time is good.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies delivery system is adaptable to requirements.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Contact with TotalEnergies Senior Management is good.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies way of complaint handling/resolution is professional.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies communication on product knowledge and new products is satisfactory
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies communication on general issues affecting business is effective.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
ORDERS
TotalEnergies customer service policies on order delivery are known.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies respond to queries promptly.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Relevant and timely explanation is provided incase of any delays.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies takes orders accurately.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
The channel for order placement is known.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Orders are followed up before delivery.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Delivered quantities are are same as invoiced quantities
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Feedback information from the relevant contact person is relevant and reliable.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
HEALTH SAFETY ENVIRONMENT AND QUALITY
TotalEnergies delivery trucks meet safety/quality standards.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Banners are clear and strategically placed at Total.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies employees are mindful of third party safety.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Quality is a collective responsibility concept embraced by all at Total employees.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies offers quality product.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies waste disposal system is environmentally friendly.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TRANSACTIONS
TotalEnergies prices are competitive.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies credit terms are competitive.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies invoices always match the quotation given.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Credit notes are received as and when due.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
My preferred mode of payment to settle accounts with Total is used.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
Invoices and other delivery documentations are easily understandable
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies replaces any inaccurate accounting documents in good time
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
TotalEnergies adoption of new and modern methods of business transaction eg MPESA payments and on-line odering adds value to my business
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree
OVERALL RELATIONSHIP
I would recommend TotalEnergies Marketing Kenya to others.
*
Strongly disagree
Disagree
Not sure
Agree
Strongly Agree